We accept the main credit cards (CB, Visa, Mastercard).

The payment will be charged as soon as you complete the purchase.

Yes, the security of your data is our priority. All transactions are encrypted with the SSL protocol and the payment interface SYSTEMPAY is complying with the Payment Card Industry Data Security Standard requirements. Your payment details are never stored on our website so that you can order in a secure setting.

If you have already completed and paid for your purchase, it is not possible to change or cancel your order. However, you can manage a return at your own expense.

Yes, enter the discount code for the website hinanoworld.com when completing your purchase. The discount code is valid once only.

Payment in instalments depends on the conditions associated with the card with which you make the purchase. Please contact your bank agent.

Express delivery is only available (3-7 working days estimated). We use an algorithm to offer the best solution for your region.
The shipping costs are calculated automatically before completing the purchase, depending on the weight, the delivery address and the order amount.
Please note that some deliveries may be subject to administrative procedures and/or import charges outside Hinanoworld’s control. In such cases, we suggest you contact your local customs office directly for further information.

Items offered for sale on the website are available for delivery to all countries in the countries of the European Union, The United Kingdom, the French overseas departments and regions (regulatory restriction – Evin law) and the Overseas Collectivities. When you process your order, enter your delivery address and the website will select the best carrier for your region.

When your order is sent, you will receive track information by email. You can also track your order in your account, on the “My Account” section on our website.

No, the express delivery is the only one available.

If your order is not delivered on the estimated delivery date, please check the track online. If you don’t have the information, please contact our customer service and we will check your order status and bring you a solution.

Please check your order status on the track portal. If your order cannot be delivered, please contact us.

Look at the order details in your account. Please contact us if you have any questions.

You have 15 days from the date of receipt of your order (date shown on the order tracking portal) to manage the return. Items must be in their original condition, unworn and include all labels. They will be returned at your own expense at :

HOUTCH NSL – FUTURLOG / HINANO
Av. Jean-Jacques Ségard
59554 Tilloy-lez-Cambrai
Quais 43 / 44
FRANCE

Exchange is not permitted. You must do a return then a new order.
For further information, see our Terms and conditions of sale.

If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost. The shipping address must be clearly written on your package :

HOUTCH NSL – FUTURLOG / HINANO
Av. Jean-Jacques Ségard
59554 Tilloy-lez-Cambrai
Quais 43 / 44
FRANCE

Items with special packaging (fabric bags, special boxes) or additional accessories must be returned with this special packaging and in the same condition.

No, you must manage the return per each order and return the items separately.

The return delivery charges are at your own expense and vary depending on the delivery address.

The refund is made once we have received and controlled the returned items. We will send you an email as soon as the refund has been processed.

You cannot exchange for another size or colour but you can make a return under conditions then place a new order.
For further information, see our Terms and conditions of sale.

The item is available if you can select it. If a size or colour is not available, you could not select it.
Remember: items in your cart are only held for 15 minutes.

We try to offer a wide range of items, including sizes from S to 3XL according to the style. To help you choose your size, we recommend using the measurement guide on the product page.

For each item, you can find information on the care label. We recommend following the instructions to take care of your purchases and extend their life.

We recommend registering to check the status of your purchases and to receive exclusive offers. However, it is possible to place an order as a guest. All you have to do is provide the basic information for the purchase (personal details, email, delivery address and payment details).

On the log in page, click on “Forgot your password?”. You will receive an email to reset your password.

Please check that your email and password you have entered are correct. If you don’t remember your password, you can reset it by selecting the “Forgot your password?” option.

For any other issue that does not allow you to access your account, please contact us so we can help you.

Our privacy policy guarantees the protection and non-disclosure of your personal data. You can exercise your rights to access, rectify or delete your data at any time via your customer account.

Your payment details are never stored on our website so that you can order in a secure setting.

Enter the discount code for the website hinanoworld.com when completing your purchase. The discount code is valid once only.

We don’t have a loyalty program yet, but we invite you to subscribe to our newsletter to stay informed about new offers and services.

Subscribe to our newsletter or follow us on social media to stay tuned !

Our team is available on working days, from Monday to Friday, 7 am to 3 pm (GMT-10), through:
• The contact form on the website;
• Email : customer-service@hinanoworld.com

We commit to send a reply within 24 to 48 working hours.

Not yet but it may be available in the future. We invite you to sign up for our newsletter to stay informed.

No, we don’t.

Any item in your cart is held 15 minutes.

Tout article placé dans le panier est réservé 15 minutes. After this period, we cannot guarantee that the item will still be available. If the item is out of stock, you can set up an alert to be notified when it becomes available again.

Please feel free to check this FAQ regularly; we update it based on your questions and changes to our services to ensure you have the best possible online shopping experience.

Can’t find what you’re looking for? Contact us